What’s on Offer?

Trading Standards advise businesses on what they need to do to comply with legislation, whether it’s on how to deal with age-restricted products or any other area of trading law.  Trading Standards isn’t just about trying to catch businesses out when they get something wrong, it’s about helping you get it right the first time.  Even if something isn’t quite correct, they’re more likely to give you time to sort it out than prosecute, so do get in touch or browse their online guidance for businesses.

From April 2017, Devon & Somerset Trading Standards are charging for their advice to businesses.  Your business will no longer get a free annual inspection as a matter of course.  However, they will still carry out some compliance audits without charge when required for consumer protection.

Each business will be able to have up to two hours of advice free of charge.  This is to enable new businesses to get the support they need and established businesses to develop their relationship with Trading Standards in a format that suits them.  If you need advice that may become more complex and extensive, they will discuss with you a package of paid-for services to suit your needs.

Paid-for services

Primary Authority

This is a Government scheme whereby formal partnerships can be formed between businesses and Local Authorities. It is a bespoke, paid-for advice service that will assist your business in simplifying regulatory processes, reduce the risk of non-compliance, and aims to save your business money.

Primary Authority advice is also Assured Advice.  The regulatory community in the UK will accept that if a business is following Primary Authority Assured Advice then it is meeting its regulatory responsibilities. Primary Authority partnerships are flexible so that they can provide a range of Local Authority and partner services, including Environmental Health and Fire Safety.

CLICK HERE for further information.

Buy with Confidence

Are you a business that customers can trust? Find out more about this Good Trader Scheme and use the Buy With Confidence badge of approval to let people know you’re a business consumers can have confidence in.

Weights and Measures

Do you have weights or measuring scales that require testing or calibration? Need to organise equipment verification? Want to find a public weighbridge? Trading Standards’ Metrology Lab can help.


Bespoke training packages which businesses can take up at a competitive rate. Whether it is civil law training or an update on a specific piece of legislation, Trading Standards officers are available to assist.

Who’s it for?

Businesses in Devon and Somerset.

Contact Information

T: Devon – 01392 381381 / Somerset – 0300 123 2224 / Torbay – 01803 208025

E: tsadvice@devon.gov.uk

W: www.devonsomersettradingstandards.gov.uk/businesses/

Can’t find the support service you are looking for?

If you would like to talk to one of our advisers about your business support needs so that we can match you to the most appropriate support available locally contact the Growth Hub today.

03456 047 047