Date(s) - 16th January 2020
9:30 am - 1:30 pm

This course develops participants’ understanding of what conflict is, the types of behaviour this includes and the impact of violent and aggressive behaviour. Participants will learn skills to de-escalate and prevent potential conflict and explore the different ways of dealing with it.

Businesses can book two free places on the training, additional places cost £25 each.

Refreshments provided.


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