21 December 2020

For the last six years, the Lloyds Bank team have shared a unique dataset to foster greater understanding of the digital capability of small businesses. The Digital Index reports “afford greater insight” into the rich benefits technology can bring business as well as the barriers.

This year, working with Be the Business, Lloyds Bank analysed the behavioural data and online transactions of 200,000 businesses, and spoke with 2,000 to understand the impact of Covid-19 and their plans for the future. The report captures the business realities of 2020 and documents changes in tech adoption, digital confidence and capability seen in small businesses across the UK.

Read the full report here – Lloyds Bank 2020 Transformation with Tech


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